Basic
Includes 1 - 5 users
- E-mail Support
- Customer Portal registration requirements
- Phone support [8*5]
- Bug fixes
- Web meeting
- VT4You CRM configurations
- 28 Credits (7 hours) support time
- Response time (for critical problems) next working day (12 hours)
- Support from 8:00 to 17:00 CET, Monday to Friday.
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Silver
Includes 6 - 10 users
- E-mail Support
- Customer Portal registration requirements
- Phone support [8*5]
- Bug fixes
- Web meeting
- CRM migration
- VT4You CRM configurations
- 88 Credits (22 hours) support time
- Response time (for critical problems) next working day (6 hours)
- Support from 8:00 to 17:00 CET, Monday to Friday.
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Gold
Includes 11 - 15 users
- E-mail Support
- Customer Portal registration requirements
- Phone support [8*5]
- Bug fixes
- Web meeting
- CRM migration
- VT4You CRM configurations
- 184 Credits (46 hours) support time
- Response time (for critical problems) next working day (4 hours)
- Support from 8:00 to 17:00 CET, Monday to Friday.
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