Suport Management in CRM
After a successful business transaction, the VT4You CRM system offers convenient options to maintain the valuable customer relationships, e.g. through offering support functions. Furthermore, the support functions can help you to collect and to sort out customer requests, inquiries, disturbances, problems, etc. that are related to the sold goods or services. The support functions keep CRM users and customers informed about the achieved status in regards to customers correspondence. The support staff will receive a very effective tool for servicing customer and/or product requests, as well as for tracking customer complaints. Sales staff and management are able to receive a fast overview of the current support activities related to customers and/or products. The CRM user or customer will get a convenient access to frequently ask questions (FAQ).
All these features can assist your company in keeping the service requests low and in maintaining professional standard procedures with your customer correspondence.